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Bob's Goof Proof serviced by Guardian covers you for 5 full years for most accidental stains and many accidental damages that occur from a single incident.* Plus you get a Bob's Furniture Care Kit as part of the deal.

Goof Proof has you covered for
accidental stains & damage*

Goof Proof has you covered for
accidental stains & damage*

Goof Proof has you covered for accidental stains & damage*

Fabric, Leather and Vinyl Furniture

All accidental stains (except caustic and corrosive materials):

  • Food & beverage stains (such as wine, juice, baby formula).
  • Cosmetics stains (such as makeup, nail polish, nail polish remover, lipstick and body lotions).
  • Bodily fluids from humans and pets.
  • Ink, marker, and crayon stains.
  • Grease, shoe polish, and grass & gum stains.

All accidental stains (except caustic and corrosive materials):

  • Food & beverage stains (such as wine, juice, baby formula).
  • Cosmetics stains (such as makeup, nail polish, nail polish remover, lipstick and body lotions).
  • Bodily fluids from humans and pets.
  • Ink, marker, and crayon stains.
  • Grease, shoe polish, and grass & gum stains.

All accidental stains (except caustic and corrosive materials):

  • Food & beverage stains (such as wine, juice, baby formula).
  • Cosmetics stains (such as makeup, nail polish, nail polish remover, lipstick and body lotions).
  • Bodily fluids from humans and pets.
  • Ink, marker, and crayon stains.
  • Grease, shoe polish, and grass & gum stains.

Accidental rips, cuts, & burns, and motor breakage:

  • Rips, cuts, and punctures (unintentional damages from items such as pens, scissors, and knives).
  • Burns (such as cigarette, e-cigarette and irons).
  • Breakage of frames, springs, sleeper, reclining, inclining, heating & vibrating mechanisms after the manufacturer warranty has expired**.
  • Breakdown or breakage of motors for motorized recliners and reclining furniture after the manufacturer warranty has expired limited to a single incident**.
Wood & Hard
Surface Furniture
  • All accidental stains (except caustic and corrosive substances).
  • Gouge, heat mark or any liquid ring.
  • Chip, scratch, or breakage of glass, mirror components and loss of silvering on mirrors.
  • Breakage of wood or other hard surface.
Lamps
  • All accidental stains (except caustic and corrosive substances).
  • Tears to lamp shades.
  • Breakage of lamp.
  • Damage to switch or cord (USB port not included).
Area Rugs
  • Food & beverage stains.
  • Cosmetic stains.
  • Bodily fluids from humans and pets.
  • Ink, marker, & crayon stains.
  • Grease, shoe polish, grass, and gum stains.

Here are a few exceptions that are not covered*

Certain stains, odors, and general wear & tear:

  • Stains from corrosive materials that erode or strip the finish or color.
  • Stains that build up over time (such as dirt or general soiling).
  • Fading or discoloration that happens over time (such as from hair products).
  • Odors resulting from stains.
  • Multiple pet stains.

Issues caused by misuse or the manufacturer:

  • Damage from misuse (such as jumping on furniture).
  • Defects not covered by Bob’s 1 Year Guarantee.
  • Damage covered by homeowners or renters insurance or contractors working on your home.
  • Scratches.
  • Animal or pet damages (such as damage caused by beaks, claws, or jaws).
  • General dirt on rugs and burns on lamps.

Bob’s Goof Proof Pricing

(Amounts based on subtotal)

Order Subtotal

Up to $299

$300 - $399.99

$400 - $599.99

$600 - $999.99

$1000 - $1299.99

$1300 - $1499.99

Goof Proof Fee

$39.99

$49.99

$69.99

$99.99

$129.99

$149.99

Order Subtotal

Order Subtotal

$1500 - $1999.99

$2000 - $2499.99

$2500 - $2999.99

$3000 - $4999.99

$5000 - $20000

Goof Proof Fee

Goof Proof Fee

$199.99

$249.99

$299.99

$349.99

$399.99

What’s included

The kit includes two 8-ounce bottles of furniture care products that will help clean up the little stuff.

How to file a claim

To file a claim with Guardian, visit mybobs.com/goof-proof or call 1-800-538-9500. All claims must be reported within 30 days of the incident.

* All claims must be reported within 30 days of the incident. You must report a specific cause of the incident. Some exclusions apply. See protection plan terms and conditions for details. A copy of the plan is available for review at a Bob’s store. You’ll receive a copy of your protection plan documents via the email address that you provided at the time of purchase. You may also view your documents online by visitingmybobs.com/goof-proof and clicking on “File A Goof Claim”. If you have any questions, please contact Guardian online or at (800) 538-9500.

** Covered after the manufacturer’s warranty has expired. Coverage for motors is limited to a single incident.

Protection plans provided by CNA Warranty Services, Inc. or one of its affiliates and administered by Guardian Protection Products Inc.

Hickory, NC | GuardianProducts.com | LC-GDBSTAINSM 08/2019


Frequently Asked Questions

Delivery

You can use my handy online delivery scheduler for all items eligible for BOBtastic Delivery Experience! If you choose to pick up your furniture, a BOBtastic Delivery Experience Specialist will contact you within 24 hours of placing your order to schedule pickup. All items that ship directly from the factory, such as Value Express items, are delivered via FedEx.


If you have selected BOBtastic Delivery Experience, expect a reminder call two days before delivery. On the day of delivery, a BOBtastic Delivery Experience Specialist will place your item(s) in your room of choice, unpack, assemble and clean up. Make sure you measure the delivery path to ensure your item(s) will fit. Learn more about shipping and delivery.

My delivery options are: BOBtastic Delivery Experience, Bob's Value Express, Direct Ship and Bob's Gift Card Delivery.


My delivery options within BOBtastic Delivery Experience are:


BOBtastic White Glove Delivery

White glove delivery to your room of choice, unpacking, assembly, trash removal and more.

BOBtastic Threshold Delivery

Delivery inside the front door of your home.

BOBtastic Pickup

Quick pickup at select stores and pickup locations near you.

All Bob's Value Express and Direct Ship products are shipped via Fedex typically within 3 to 5 business days of purchase. Update: Shipping time may be affected. Please note that Direct Ship items are not available for pickup.


And the last shipping option is for Bob's Gift Card Delivery. I mean, who doesn't LOVE a Bob's gift card?! Anyhoo, Bob's gift cards ship FREE via USPS ground shipping.

PayPal is a service that allows consumers the option to pay for products online without sharing personal financial information. This is another secure payment option available on our website to make buying from Bob's convenient, quick, and easy. For more details, visit www.paypal.com.

Financing Options

Bob’s accepts a variety of payment options including cash, check, credit card [Visa, MasterCard, Discover, American Express, PayPal (online only)], My Bob's Financing (through Wells Fargo, Fortiva or Vive) with approved credit, and My No Credit Needed Option backed by AcceptanceNOW, American First Finance and Progressive (for in-store purchases only).


For more information on financing options click here.

For your convenience, we offer you a "Price Protection" plan to assist with your furniture purchase. This program locks the price of the furniture for up to one full year at no cost to you, and we do not charge interest or fees even if the price of the furniture goes up. All you need to do is make equal monthly payments for up to one year. Once you have fully paid for your purchase, you will be ready to take delivery.


However, since our Price Protection Plan does not have your order specifically set aside like in a layaway plan, we ask that you give us 30-days notice prior to your wanting delivery (or pickup) so that our merchandising team can get your order ready for you. While we ask for 30-days notice, we will be able to get to you much sooner in most cases.


We also offer AcceptanceNow at many of our stores (not available in NJ & WI). AcceptanceNow is a great way to build your credit and get some great new furniture in your home. Contact a Store Location near you to learn more.

You may check your Bob's gift card balance by entering in the number here.


Or you may call or visit your closest Bob's store and the office associates can help you check your Bob's gift card balance.

Pickup

Merchandise can be picked up at any of our pickup locations:



The pickup location nearest you- as well as directions to that location- are listed on each product page. Find your nearest pickup location here.


You may call the store where you made your purchase for directions to a pickup facility near you, or you can check the Locations page of our website.


For pickups in Secaucus, NJ please call a minimum of five days in advance to allow time to transfer merchandise from our Taftville, CT Distribution Center.


For pickups in Rockville, MD and Wilmington, DE please call a minimum of five days in advance to allow time to transfer merchandise from our Aberdeen, MD Distribution Center.


Orders must be placed online with one of the following locations selected as the 'Pickup Location' at checkout. Product availability from the selected pickup location is subject to standard transit times from the associated warehouse.

You must make full payment on your in-store purchase at one of our stores before we can schedule your order for pickup. Find your nearest store here.


You may schedule a time for pickup at the same time you place and fully pay for your order. Otherwise, you should call the store at least five days in advance of your desired pickup date so we can have your order ready for you, provided it is paid in full.

Please bring proper identification (driver's license, passport or military ID) and a copy of your sales order with you to the pickup location. That's it!


Now, it's important to come with a vehicle that can safely transport your furniture, along with any rope and padding or other packing material that may be necessary to properly secure your item(s).


While the warehouse personnel will assist you in loading your vehicle, it will be your responsibility to secure the merchandise and make sure it is safe and ready for the trip home!


For more details about BOBtastic Pickup, click here.

Goof Proof Protection Plan

Bob’s Goof Proof provides 5 years of coverage against all accidental stains and many accidental damages that occur with standard in-home use.


Bob's Goof Proof Furniture Protection Plan can be added to your purchase to cover your new furniture against most accidental stains and many accidental damages for five years. I mean, accidents happen sometimes!


Bonus: Goof Proof also extends coverage on motors for power furniture from one year to three years.


Another bonus: you'll even get an adorable little Bob’s Furniture Care Kit as part of the deal! The kit includes two 8-ounce bottles of furniture care products for those “life happens” moments.


Feel free to read more about my Goof Proof or file a claim here!

Your coverage includes unlimited in-home service for covered accidents. When a covered accident occurs, a professional service technician will come to your home at a time convenient to you and restore the stained or damaged area back to factory standards at no cost to you. This means you will never pay for a technician to come out to your home, never pay for any parts, and never pay for labor within the 5-year period. If a stain/accidental damage cannot be restored to factory standards, the damaged piece of furniture will be replaced, at full value, without any additional cost to you!


That means you will never pay for a technician to come out to your home, never pay for any parts and never pay for labor within the 5-year period!


If a stain or accidental damage cannot be restored to factory standards, the damaged piece of furniture will be replaced, at full value, without any additional cost to you!

Before reporting an accident, see if your stain can be easily handled using your Goof Kit. If this is not the case, schedule your service.


Getting service for a covered accident is as easy as 1, 2, 3! Report your own Goof Proof claim with Guardian by clicking here or by calling Guardian at 800-538-9500.


Here are some handy tips for reporting your claim:


• Report accident within 30 days of occurrence.

• Tell your story. Whether you call Guardian directly or self-report your claim, please describe what happened, how it happened, and when it happened. In order to be eligible for service, you must be able to explain how the damaged occurred so we know it was a covered accident.

• Know what's covered. Check out more about my Goof Proof Protection Plan here.


Note: Prior to your service, a Guardian representative may ask for pictures of the damage so the service technician can arrive fully prepared to resolve your claim the first time in your home.